Terms of Service

1. Who can use Maths Angel

1.1 Maths Angel is designed for learners aged 10–16 studying GCSE, IGCSE, and equivalent secondary-school maths curricula.

1.2 By subscribing, you confirm that you have the right to use the payment method and that you accept responsibility for the use of the Service.

1.3 We follow the principles of the UK Information Commissioner’s Office (ICO) Age Appropriate Design Code in how we build and operate the Service. See our Privacy Policy for details on how we handle children’s data.

2. Your account

2.1 You must provide accurate, current information when you create your account and keep it up to date.

2.2 Keep your login details confidential. Don’t share your password. If you think someone else has accessed your account, contact us straight away so we can help secure it.

2.3 You’re responsible for everything that happens under your account, including use by a child you’re supervising.

3. Subscriptions, pricing and billing

3.1 Maths Angel offers a free tier and a paid “Pro” subscription. Pro is billed monthly or annually in the currency shown at checkout. Current prices are on our pricing page and may change from time to time. Price changes only affect future billing periods, never a period you’ve already paid for.

3.2 Pro subscriptions renew automatically at the end of each billing period at the then-current price, until you cancel. For annual plans, we’ll email you a reminder before each renewal.

3.3 Payment is handled by a regulated third-party payment processor. We don’t store your full card details.

3.4 If a payment fails, we may downgrade your account or suspend Pro features until it’s resolved.

4. 14-day money-back guarantee

4.1 We want you to be happy with Maths Angel. If you’re not, just contact us within 14 days of your first paid subscription (monthly or annual) and we’ll refund you in full, no questions asked.

4.2 This goodwill guarantee is in addition to any statutory cancellation rights you have as a consumer, and does not limit them (see Clause 5).

4.3 The guarantee applies to your first Pro subscription with us. If you cancel and re-subscribe later, the 14 days don’t reset.

5. Statutory cancellation rights (UK and EU consumers)

5.1 If you’re a consumer based in the UK or the EU, you have a statutory right to cancel a contract for digital services within 14 days of entering into it, under the UK Consumer Contracts Regulations 2013 / EU Consumer Rights Directive 2011/83/EU.

5.2 Because the Service is delivered digitally and you get access right away, by purchasing a subscription you agree that we can begin providing the Service immediately. Once the Service has been fully performed, your statutory right to cancel ends. However, our 14-day money-back guarantee in Clause 4 still applies and is more generous.

5.3 To exercise your statutory right, simply contact us within the 14-day period.

6. Cancelling your subscription

6.1 You can cancel your Pro subscription at any time from your account settings, or by contacting us. Cancellation takes effect at the end of your current billing period, so you keep Pro access until then.

6.2 Once the 14-day money-back guarantee window has passed (Clause 4), we don’t issue partial refunds for the remainder of the billing period.

7. About our Service

7.1 The Service includes video lessons, practice questions, progress tracking, and AI-assisted tutoring (including our “ChatCat” feature).

7.2 Our AI tutor uses large language models to generate explanations and answers. AI responses can be wrong, incomplete, or out of date. Always sense-check important answers against trusted sources, and use your own judgement. This is especially important for homework and exams. The Service does not replace school, a qualified teacher, or, where appropriate, professional educational or special needs support.

7.3 To deliver AI features, the content of your interactions is sent to a third-party AI service provider who generates the response on our behalf. See our Privacy Policy for details.

7.4 We may change, add to, or remove features of the Service at any time. If a change meaningfully reduces what you’ve already paid for, we’ll let you know first and offer a refund or other fair remedy.

8. Acceptable use

8.1 When using the Service you must not:

• break the law or use the Service to do anything unlawful;
• post or send abusive, threatening, hateful, sexual, discriminatory, or otherwise harmful content (this matters especially because the Service is used by children);
• try to bypass our security, scrape the site, reverse engineer our software, or place an unreasonable load on our infrastructure;
• impersonate anyone, including our staff;
• use the Service for spam or unsolicited commercial messages;
• copy, redistribute, resell, or commercially exploit our content without our written permission;
• use the Service or its AI features to generate harmful, illegal, or rights-infringing content.

8.2 We may suspend or close accounts that breach these rules. For serious or repeated breaches, we may do so without notice.

9. Our content and your content

9.1 All lessons, videos, quizzes, software, designs and other materials on the Service belong to us or our licensors and are protected by intellectual property laws. You may use them only for your own personal, non-commercial learning while you have an active account. You may not share, redistribute, or republish them.

9.2 You keep ownership of anything you submit (for example, messages to ChatCat, feedback, or progress data). By submitting it, you give us a worldwide, royalty-free licence to use, store, copy, and process it for the purpose of operating, improving, and supporting the Service. We’ll only use your submissions in line with our Privacy Policy.

10. Service availability

10.1 We aim to keep the Service running smoothly but we don’t promise it will always be available or free from bugs or interruptions. Internet outages, hosting issues, and routine maintenance can all affect availability.

10.2 We’re not responsible for problems caused by your own device, browser, or internet connection.

11. Disclaimers about learning outcomes

11.1 Maths Angel is a learning tool. Like any learning tool, how much it helps depends on how it’s used. We can’t and don’t promise that using the Service will produce any particular grade, exam result, or improvement in performance.

11.2 The Service is not a substitute for school, a qualified teacher, or professional support such as private tutoring or specialist provision for additional learning needs.

12. Our liability to you

12.1 Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any liability that can’t be limited or excluded under applicable law (including your statutory rights as a consumer).

12.2 Subject to Clause 12.1, our total liability to you for any claim arising from or in connection with these Terms or your use of the Service will not exceed the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) £100.

12.3 Subject to Clause 12.1, we’re not liable for indirect, special, or consequential loss; loss of profit; loss of goodwill; loss of opportunity; or loss of data.

12.4 Nothing in this Clause 12 affects your statutory rights as a consumer.

13. Changes to these Terms or the Service

13.1 We may update these Terms from time to time, for example to reflect changes in the law, new features, or feedback we’ve received.

13.2 If we make a material change that affects your rights or obligations, we’ll let you know by email or a clear notice on the website at least 30 days before it takes effect. If you don’t agree to the change, you can cancel your subscription before it takes effect and we’ll refund any unused, prepaid time.

13.3 Minor or non-material updates (such as fixing typos, clarifying language, or reorganising sections) will take effect when published.

14. Suspension and termination

14.1 You can stop using the Service at any time by cancelling your subscription and/or closing your account.

14.2 We may suspend or terminate your account if you seriously breach these Terms (especially Clause 8 on Acceptable use), if your payments fail, or if we’re required to do so by law. Where it’s reasonable, we’ll let you know first and give you a chance to fix the problem.

14.3 If we terminate your account without good reason, we’ll refund any unused, prepaid time.

15. Privacy and data protection

How we handle your personal information is set out in our Privacy Policy, which forms part of these Terms by reference.

16. Communications

16.1 We may send you service emails about your account (for example, confirmation of payment, renewal reminders, important changes, security notices). These are necessary to operate your subscription and you can’t opt out while you have an account.

16.2 We’ll only send you marketing emails if you’ve opted in. You can unsubscribe at any time using the link in any marketing email.

17. Third party rights

No one other than you and us has any rights to enforce these Terms.

18. Other

18.1 If any part of these Terms turns out to be invalid or unenforceable, the rest will still apply.

18.2 If we delay or fail to enforce any right under these Terms, that’s not a waiver of that right.

18.3 You can’t transfer your rights or obligations under these Terms to anyone else without our written consent.

19. Governing law and disputes

19.1 These Terms are governed by the laws of England and Wales.

19.2 You and we agree that any dispute will be heard by the courts of England and Wales. If you’re a consumer based in the EU, this does not override your right to bring proceedings in the courts of your country of residence, or to rely on the mandatory consumer protection laws of that country.

20. How to contact us

You can contact us here with any questions about these Terms, your account, refunds, or anything else.